A website chatbot for SaaS and software companies
Helovo is an AI assistant for your SaaS marketing site that instantly answers pre-sales questions like "How does pricing work?", "Is there a free trial?", "Do you integrate with X?" and "Can I get a demo?" from the information you write. Late-night prospects don't go unanswered: people asking for a demo or a quote are sent to your booking link or sales team.
The questions your customers ask most
- How does your pricing work? Is it per user?
- Is there a free trial, and do I need a credit card?
- Do you integrate with Slack, Shopify or HubSpot?
- Where is our data stored, and are you GDPR compliant?
- Can I book a demo, and who should I talk to?
- Can we migrate our data from a competitor?
Example conversation
- Visitor
- Do you integrate with HubSpot?
- Assistant
- Yes, our HubSpot integration is on the Pro plan and syncs contacts and deals both ways. To see it set up, book a demo here: calendar.example.com/demo
- Visitor
- I can't log in to my account.
- Assistant
- For account issues, please contact our support team at support@example.com; I can't see your account here.
What to tell your assistant
The assistant only knows what you write. Add these details and it answers most questions on its own:
- Your plans, prices and trial terms
- Your integrations, and a roadmap note for ones you don't have
- Security, data storage and compliance facts (only ones you can stand behind)
- A booking link or email for demos and sales calls
- Who your product is for, and who it isn't a fit for
How to set it up
- Create an account and describe your business in a few sentences.
- Add the details above, your contact information and opening hours.
- Pick your colour and welcome message, then paste one line of code into your site.
Frequently asked questions
Does Helovo replace a help desk?
No. Helovo works best answering pre-sales and general questions on your marketing site. It doesn't do ticketing, live hand-over or account-specific support; for account issues it points people to your support channel.
Can we upload all of our documentation?
No, there's no document upload or site crawling. The assistant works from up to 8,000 characters of instructions you write, which is usually plenty for pricing, trial, integration and security questions.
Can we also use it inside our product?
Yes. Use the one-line widget on your marketing site and the API inside your product; both run the same assistant.