A website chatbot for game studios and game stores
Helovo is an AI assistant for your game studio's or digital key store's website that instantly answers questions like "How do I redeem my key?", "Which platforms is the game on?" and "What are the system requirements?" from the information you write. It never accesses a player's account or order; for missing keys or payment problems it points players to your support channel and emails you.
The questions your customers ask most
- How do I redeem my key, and which platform is it for?
- How long does the key take to arrive, and what if it doesn't?
- Which platforms is the game on, and which languages does it support?
- What are the system requirements? Will my PC run it?
- How do I join the beta or the next event?
- Do you have a Discord server or community channel?
Example conversation
- Visitor
- How do I redeem a Steam key?
- Assistant
- In Steam, go to Games > Activate a Product on Steam and enter the key. It arrives by email within 5 minutes of your order.
- Visitor
- I paid but my key hasn't arrived.
- Assistant
- I can't see orders here. Email support@gamestore.com with your order number and the team will sort it out quickly.
What to tell your assistant
The assistant only knows what you write. Add these details and it answers most questions on its own:
- Your games or products and the platforms they're for
- Key delivery time and how to redeem on each platform
- System requirements and supported languages
- Refund and cancellation rules, and what to do if a key doesn't arrive
- Events, betas, update announcements and community links
How to set it up
- Create an account and describe your business in a few sentences.
- Add the details above, your contact information and opening hours.
- Pick your colour and welcome message, then paste one line of code into your site.
Frequently asked questions
Can the chatbot look up a player's order or account?
No. It doesn't connect to your store or game backend. For key delivery, payment and account issues it sends players to the support channel you choose; the conversation is flagged and you get an email.
Can it answer players in their own language?
Yes. Set the language to "Automatic" and the assistant replies in whatever language the player writes in, even if you wrote your information in one language.
Can we use it inside our game's app or launcher?
Yes, through the API. Connect the same assistant to your own app via your server; see the developer page for details.