Getting started
What is Helovo?
Helovo lets you add an AI-powered chat assistant (a chatbot) to your business website. The assistant answers your visitors' questions day and night, in your business's name and with the information you give it.
Do I need to know how to code?
No. You build your assistant in the dashboard in a few steps: describe your business, add your contact details and opening hours, and pick the look. In the last step you paste one line of code into your site.
Which websites does it work on?
Any site that lets you add HTML to a page: WordPress, Shopify, Wix, Squarespace, Webflow or a site you built yourself. The assistant only opens on the domains you allow. There is also an API for using it in your own app.
Can I try it for free?
Yes. Creating an account is free: you build your chatbot and test it in the dashboard with up to 50 messages a day, no credit card needed. To let it talk to visitors on your site, you start a subscription.
How the assistant behaves
What does the chatbot know?
Only what you write: your products, prices, delivery and return terms, contact details and opening hours. When it's asked something it doesn't know, it doesn't make it up; it points the visitor to you the way you choose.
Will it answer questions unrelated to my business?
No. The assistant only answers questions about your business. It politely turns down homework, coding and off-topic requests and brings the conversation back to your products and services.
How does the assistant introduce itself?
Always as your business's virtual assistant. It never talks about the technology behind it, and no platform branding appears in the chat window; you can add your own footer text if you like.
What happens if a customer wants to talk to a person?
The assistant follows your hand-off instructions (for example, it gives your phone number). At the same time the conversation is flagged as "Handed to you" in the dashboard and you get an email. Live transfer of the chat to a person isn't available yet.
Which languages does it speak?
You can set it to answer in English, in Turkish, or in whatever language the visitor writes in. The chat window's buttons follow the same language.
Plans and data
What happens if I run out of monthly messages?
You see a warning in the dashboard at 80% of your allowance. When it runs out, the assistant stops accepting new messages until the end of the month.
Can I add my teammates?
Yes. Invite them by email from the Settings page. Members can edit chatbots and read conversations; admins can also manage API keys and invite people.
How long is conversation data kept?
You decide: 30 days, 90 days, 6 months, 1 year or forever. Expired conversations are deleted automatically and permanently. You can delete single conversations or export them to Excel at any time.
Can I delete my account?
Yes. When you delete your account from the Account page, your workspaces, chatbots and all conversations are permanently deleted.
How do I subscribe, and how do I cancel?
On the Billing page in the dashboard, choose weekly, monthly or yearly billing; payment is taken by card on Paddle's secure checkout. The "Manage subscription" link on the same page lets you update your card or cancel at any time; you keep using Helovo until the end of the period you paid for.
What happens when my subscription ends?
Your chatbot stops appearing on your site, but your settings and conversations are kept. When you subscribe again, it picks up where it left off.
Didn't find your answer?
Write to us at iletisim@ragzeka.com or create an account and test your chatbot for free.