Refund and cancellation policy

Last updated: 29 September 2026

Payments

• Subscriptions renew automatically every week, month or year, depending on the period you chose; you are charged at the start of each period.
• Payments are taken by Paddle as merchant of record. Your invoices and payment history are in Paddle's customer portal.

Cancellation

• Cancel in one step from Billing → Manage subscription in the dashboard. You don't need to write to us to cancel.
• After you cancel, no further payment is taken. You keep using the service until the end of the period you paid for.
• When the period ends, your chatbots stop appearing on your website. Your settings and conversations are not deleted; if you subscribe again you pick up where you left off.

Refunds

• Subscription payments are not refunded, including for unused time; there are no partial refunds for subscriptions cancelled mid-period.
• Charges made in error or twice are the exception: write to iletisim@ragzeka.com and we will check and refund them.
• Because the service is delivered digitally and immediately, the right of withdrawal does not apply to the extent the law allows. Where mandatory consumer law in your country gives you further rights, they are not affected.

Deleting your account

Deleting your account does not cancel your subscription automatically. Cancel it from Manage subscription before you delete your account. See our terms of service for more.

Questions: Burak Tabakoğlu, iletisim@ragzeka.com