Terms of service

Last updated: 29 September 2026

1. The service

Helovo lets businesses create an AI-powered chat assistant that works with their own information, add it to their websites or use it through an API. The scope and limits of the service are described on the pricing page.

2. Your account

• You must give accurate information when you sign up and keep your password secret. You are responsible for what is done with your account.
• If you use the service on behalf of a business, you confirm that you are authorised to bind that business to these terms.
• You are also responsible for what your team members do in your account.

3. Trial and subscription

• Creating an account and testing your chatbot in the dashboard is free. Putting the chatbot live on your website requires a subscription.
• Subscriptions renew automatically for the period you choose (weekly, monthly or yearly) and are charged at the start of each period. Payments are taken by Paddle, and your purchase is also subject to Paddle's terms.
• You can cancel your subscription at any time; see the refund and cancellation policy for details.
• We may change our prices; a change applies to your existing subscription from the next period and is announced in advance.

4. Acceptable use

When using the service you agree not to:

• Create or spread content that is unlawful, misleading, fraudulent, hateful or that infringes the rights of others
• Use the chatbot for spam, phishing or malware
• Try to break the service's security, access other customers' data or overload the system
• Abuse the service, for example by opening several accounts to get around limits
• Resell or copy the service

5. The business's responsibilities

• You are responsible for the accuracy of the instructions, prices and contact details your chatbot uses.
• It is your responsibility to tell your website's visitors, in your own privacy notice, that what they write in the chat window is recorded and answered by an AI assistant. You are the controller of visitor data; we process it on your behalf.
• The chatbot is no substitute for medical, legal or financial advice. For such topics you must instruct it to refer visitors to a qualified person.

6. AI answers

Answers are generated automatically by AI and, although carefully constrained, may be wrong or incomplete. We recommend telling visitors to contact you directly about important matters. Helovo cannot be held responsible for the consequences of decisions made on the basis of AI answers.

7. Content and data

• Your instructions, business information and chat history belong to you. We use them only to provide the service; see the privacy policy for details.
• You can export or delete your data at any time.
• The rights to the Helovo software, brand and design belong to Burak Tabakoğlu.

8. Availability

We work to provide the service without interruptions or errors but cannot guarantee it. There may be interruptions for maintenance, updates or because of our service providers. The service is provided "as is".

9. Limitation of liability

To the extent permitted by applicable law, we are not liable for indirect damages or loss of profit or data. In any case our total liability is limited to the amount you paid for the service in the 12 months before the event that caused the damage.

10. Suspension and termination

If these terms are breached, payment is not made or the service is abused, we may suspend or close your account, with notice where possible. You can delete your account at any time from the Account page.

11. Changes and governing law

We may update these terms and will announce important changes in advance. Continuing to use the service after a change means you accept the updated terms. These terms are governed by the laws of the Republic of Turkey. If you are a consumer, this does not take away the protection given to you by the mandatory laws of the country where you live.

Questions: Burak Tabakoğlu, iletisim@ragzeka.com